FAQs
Answers below match the storefront as it works today. They are not a legal policy.
Do I need an account to check out?
Yes. Promo codes and placing an order require a signed-in account. A guest can browse and keep a cart on this device, then sign in to check out.
Will I get a confirmation email?
This checkout does not tell you that an email was sent. The confirmation page, with your order number, is the record you should keep.
Where do I see past orders?
Order History in your account does not list past purchases yet. After checkout, use the confirmation page and order number if you need to follow up.
How does shipping work?
Checkout offers courier, local delivery for the GTA, and free pickup at 420 Queen St W, Toronto. See the shipping policy for the prices shown in the cart.
Can I use a saved address?
Yes, when you are signed in. Checkout starts from your default saved address. A new address is saved only if you enter a street that is not already on the account.
I forgot my password. What happens when I request a reset?
The reset form always shows the same confirmation, whether or not that email has an account. If you receive a reset link, open it and choose a new password, then sign in.
Shipping details are on the shipping policy. Account and checkout rules are on the terms.